Category: Service Design
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Seven things to think about when prototyping a service
A different way to think about fidelity when you’re planning service prototypes.
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Ai powered service design thinking
After a few discussions with the Co-op design team around how many people are already exploring using Ai as part of their creative process at work, and with an hour to play with whilst on my day off, I finally joined the hype train. I’ve been meaning to write something about the relationship between Service-dominant…
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Service Design Skills
The output from a service design community of practice session where I asked attendees “When I work with a service designer, the skills I need the, to bring are”. See what they said…
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What writing history essays taught me about service design
It can be very tempting to seek out the single root cause of problems or ‘pain points’ when it comes to finding opportunities for innovation. My (limited) experience at taking a look at hisory suggests that its often as important to find the ‘other supporting factors’ and make sure you don’t ignore them.
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Towards a new way of thinking about prototyping services
Services can be tricky to prototype, and designers have largely uncritically applied current prototyping practice to how we design services. What are the opportunities to develop a service specific approach to prototyping?